From a recent WSJ article on my former employer while I lived in Japan.
"Toyota workers in Japan also are now greeted each morning when they turn on their computer with the image of a famous Toyota story. Kiichiro Toyoda—the auto maker's founder—once ran into the street, apologized and began fixing a Toyota truck that had broken down near where he was standing. The story, which is told to all new Toyota employees, is meant to be emblematic of the company's attitude about serving customer complaints. "
I understand and agree that my former employer needs to go back and rediscover itself, but this makes me think of 'Brave New World' or '1984'